Our Refunds & Returns Policy

Product support

Need help with your product? Contact us with your order details and tell us what you’d like help with. If something isn’t working as expected, we may ask for a short video, photos or other suitable evidence. If video is not practical, another suitable form of evidence is welcome. We will assess the issue and explain the appropriate next steps. Use our contact form if the portal cannot accept your request.

Depending on the issue and applicable law, a remedy may include repair, replacement, a price reduction or a refund. We cover reasonable return costs for confirmed faulty, damaged, incorrect or misdescribed goods, and where required by law. We also cover delivery of an agreed warranty replacement. Contact us before incurring costs where possible, and send receipts when requesting reimbursement.

VUNRO product warranty

Our voluntary warranty covers manufacturing faults for one year from delivery on the clipper or trimmer device, and 30 days from delivery on every other product, including blades, scissors, combs, chargers, accessories and the nail grinder. In a kit or bundle, the period applies to the affected component, not the whole set. Normal wear, misuse and accidental damage are not manufacturing faults. We assess the evidence before confirming a remedy.

These voluntary periods do not shorten statutory rights, which may last longer. If an issue arises after the period or the portal declines the request, contact us so we can assess the circumstances and any legal entitlement.

Your return options

For delivery to Hong Kong SAR, we do not offer voluntary returns for change of mind, buyer’s remorse or an incorrectly ordered item. Please check compatibility before buying. Faults, delivery problems and any mandatory cancellation or return rights are handled separately.

Our voluntary 30-day returns are available for delivery to all 27 European Union countries, the United Kingdom, Australia, New Zealand, the United States and Canada. They are not offered for any other destination.

Who pays return postage?

If Redo return cover was offered and bought for your order, Redo pays for an eligible return label covered by that purchase. Without that cover, you pay and arrange ordinary return postage using our instructions. Do not assume postage you buy yourself will be reimbursed: ask us first if a covered label is unavailable. Buying cover does not extend the return window or make an ineligible item or destination eligible.

Return-label cover pays for eligible postage; it is not the product refund. Package protection deals separately with covered delivery incidents under its own terms. You do not need to buy either type of cover to use your statutory rights or report a product fault.

Where your return goes

For a return required by law, contact us for the appropriate instructions and destination.

Use our contact form or email support@getvunro.com with your order number and the item concerned. We will provide the correct label or address. Do not send goods to our Hong Kong company address. Pack any authorised return securely and retain proof of posting. A delay in our instructions does not remove a legal right.

Delivery problems

For a parcel that is missing, damaged, incorrect or incomplete, contact us promptly. Optional package protection and its claim deadlines do not remove remedies available by law. You can continue to track your order through our tracking page.

To request cancellation before dispatch, contact us as soon as possible. We will try to stop the order, but cannot guarantee this once fulfilment has begun. If it has shipped, the return rules for its delivery country and any statutory cancellation right apply.

Any cancellation or withdrawal right required by the law where you live remains available, even where our voluntary change-of-mind return offer does not apply. Contact us with your order details to use that right.

Need help with your product? Contact us with your order number and tell us what you’d like help with. If something isn’t working as expected, we may ask for a short video or photos to understand it and explain the next steps. Statutory rights and deadlines remain unchanged.

We do not refund a shipped order solely for change of mind under our voluntary policy for this destination. Mandatory cancellation rights and remedies for faulty, damaged, incorrect, incomplete, lost or misdescribed goods remain available.

For other approved returns, we aim to process the refund within 14 days after receiving and checking the return or confirming the remedy, or sooner if the law requires. Refunds go to the original payment method unless you expressly agree to another method or the law requires otherwise. Your payment provider may take additional time to display the credit.

Incorrect addresses and uncollected parcels

If a parcel is returned because of an incorrect address, failed delivery or non-collection, we will contact you about redelivery or refund options. Any charge or deduction must reflect reasonable actual costs and be permitted by law. Non-collection does not itself tell us that you wish to cancel.